Our refund policy for purchases made in store are located on the bottom of your receipt. Exceptions may be made for gifts, but our standard procedures and policies state that we do refund items within 3 days of purchase that meet certain criteria. It is at our discretion to refund in full or issue store credit.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom products (special orders or personalized items), undergarments, and personal care goods (such as beauty/ bath products).
Unfortunately, we cannot accept returns on sale items or gift cards. Any item marked as "Final Sale" are non-returnable, non-refundable, and ineligible for store credit.
Please feel free to contact us (email, facebook, messenger, phone) with questions about sizes, or any other specifics you need to know before making your purchase. Items needing to be returned/ exchanged for a different size will incur a restocking fee of 15%.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund. Return shipping costs will be charged at our discretion on the nature of the return.
Our Promise to YOU!
As a small business, WE depend on YOU! We strive to keep our prices affordable, working with brands that maintain industry standards in quality. We inspect all products as we receive them. If you get home and find that an item is defective or damaged, don't hesitate to contact us immediately! (email@example.com) Any questions you have we are more then happy to answer. We want to make sure you are satisfied with every purchase, our dedication to keep you as a loyal customer!